The Remote Interview Module enables interviewers, physically located away from the centralized interviewing facility, to operate as if they were present in the facility itself. Using a centralized web-based interviewing system linked to a computerized dialing system, we provide complete monitoring and quality control capabilities. Additionally, operational improvements to features and functionality are provided immediately to all interviewers, whether local or remote.
- Ideal for areas of the country where it is difficult to recruit interviewing staff to drive to a central location, this interface provides new flexibility for both interviewers and call center managers.
- Interviewers can work for shorter and more varied periods of time, transforming "drive-time" to paid hours.
- Recruitment incentives might include free internet or broadband connections.
- For management, the pool of prospective qualified interviewers is almost unlimited; expansion doesn’t mean new booth construction; and "no show" problems due to weather difficulties can be almost eliminated.
Sometimes the best interviewers can't work at your location. Sometimes smart, educated, experienced interviewers need to work off-site. And often, interviewers with specific technical or language skills may not be located where you are. Now they can work remotely and be so integrated with your location, that clients and respondents won't know the difference. You get unlimited access to the best and most talented interviewers.
Enhanced Quality Control
All sample control and dialing is completely centralized. Interviewers can be monitored from anywhere. Audio recording options range from voice capture of selected segments/questions to full interview recording. And with the DSM Plus module, retrieval and playback of recordings for quality control provides a powerful tool for management.