Management Features

Interviewer/Shift Management

• Interviewer station assignments are easily and quickly made with point-and-click operation
• Project assignments and mid-shift reassignments can be accomplished automatically through the CATI interface or by the supervisor via point-and-click operation
• Up-to-the-minute shift, project, and cumulative statistics available on-demand for individual interviewers

Production Management

• Dialing Modes assignable by project. Provides productivity gains consistent with staffing, sample availability, completion status and quota controls
• Hierarchy of automatic dialing modes ensures maximum productivity is attained with staffing and multiple project needs
• Seamless integration with CATI sample management system ensures precise control is maintained throughout all phases of a project
• Silent monitoring available from local and/or remote stations

Project Management

• Research-sensitive dialing modes insure quality is not sacrificed
• Complete production histories available by project, day, shift, interviewer, etc
• Control over auto-disposition parameters such as allowable number of rings for “no answer”

Interviewer and Productivity Management

• Monitoring Module allows supervisors to establish connections for monitoring from one or more stations. Supports silent and assistant modes, remote monitoring, and conferencing--all with volume adjustment
• Automatic Modes - Proactive, Pacing, Research Predictive -- eliminate dialing errors and provide faster dialing for greater throughput
• Standardized Call Rules limit the number of ring/busy signals in manual and automatic dialing mode
• Dialing Modes can be assigned on a study by study and/or station basis
• Real-Time Statistics provide supervisors with a visual display of system activity. Options allow for examining dialing results, total calls placed, call results, length of calls, dialing state, and current state for each interviewer. Graphical and tabular reporting options are available

Facilities Management

• Interviewer Status allows supervisors to quickly and easily determine who is active, their current status as well as current project assignment
• Project Status enables tracking of individual studies, provides call history summaries by project, by week, by shift, or even by individual interviewer. Master/secondary study feature links tracking, periodic and pre/post projects
• Historical Production reporting provides detailed results by site, shift, study, interviewer, client or even down to a specific date
• System Status allows identification of preferred carriers, restricted calling areas, and isolation of telephone line problems -- direct dial and/or T-1