Call Transfer

The Call Transfer Module adds the ability to transfer calls to external parties. Key applications include:

  • Transfer to Interactive Voice Response (IVR) system.
  • Transfer to a specialized Customer Service Representative.
  • Transfer to a third-party "Escalations" department.

With the Call Transfer module, you can provide your respondents with the extended service and confidentiality that they may desire and / or require - perfect for those more sensitive surveys.