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Modules Overview

A number of optional modules can enhance the efficiency of the ARCS® system. Each module can be added to the core system and used as needed. The modules have been created to provide maximum flexibility and functionality.

IVR

  • Record questions in your own voice.
  • Multi-Language / Multi-voice support within a single questionnaire.
  • Inbound and outbound IVR capabilities.
  • Full branching and quota support.
  • Real-time reporting.

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Web

  • Choice of vertical or horizontal radio buttons or drop down list for individual Commands.
  • Option to allow backward movement in a questionnaire.
  • Web questionnaires can optionally be restarted at the point where questions where they were previously terminated.
  • Validation options for text boxes.
  • Optional progress bar shows percentage of questionnaire completed for each command.
  • Option to display answers to previous questions while in a questionnaire.

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Multimode

The ARCS® multimode module allows you to collect and manage panel information using the WEB, IVR (Interactive Voice Response), or live phone interviewer.

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Fax / Email

  • Send a fax or an e-mail from within a questionnaire.
  • Have additional information in the questionnaire sent along with fax or e-mail.

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Check Writing

  • Have co-op checks ready after panelists complete a study.
  • Automatically send co-op information to your desired accounting package.

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Sample Manager

  • Provides interviewers with phone numbers to dial.
  • Connects to any web data collection package you own.
  • Tracks call status and callbacks.
  • Supports manual dial.
  • Can be used in conjunction with PRO-T-S®.

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Dialer Integration

  • Multi-mode/mixed-mode data collection - survey data can be collected via interviewer or automatically via IVR or Web. The respondent chooses the method of response.
  • Dialer transfer – the interviewer can qualify respondents via screening questions and then transfer them to complete the survey via IVR system. This frees up the interviewer to start another call.
  • IVR Transfer – the IVR system can qualify respondents then send them over to an interviewer.

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