Modules Overview
There are a number of optional modules that can be used to enhance the efficiency of the ARCS® system. Each module can be added to the core system to be used as needed. The modules have been created to provide the greatest flexibility and functionality while using the ARCS® system.
IVR
- Record questions to be asked in your own voice
- Multi-Language / Multi-voice support within a single questionnaire
- Inbound and outbound IVR capabilities
- Full branching and quota support
- Real-time reporting
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Web
- Choice of vertical or horizontal radio buttons or drop down list for individual Commands
- Option to allow backward movement in a questionnaire
- Web questionnaires can optionally be restarted at the questions where they were previously terminated
- Validation options for text boxes
- Optional progress bar shows percentage of questionnaire completed for each command
- Option to display answers to previous questions while in a questionnaire.
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Fax Email
- Send a fax or an e-mail from within a questionnaire
- Have additional information in the questionnaire sent along with fax or e-mail.
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Check Writing
- Have co-op checks ready for when panelists complete a study
- Automatically send co-op information to your desired accounting package.
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Dialer Integration
- Multi-mode/mixed-mode data collection - survey data can be collected via interviewer or automatically via IVR or Web. The respondent chooses the method of response
- Dialer transfer – the interviewer can qualify the respondent via the screening questions and then transfer the respondent to complete the survey via IVR system. This frees up the interviewer to start another call
- IVR Transfer – the IVR system can qualify the respondent then send the respondent over to an interviewer working on the particular project
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