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ARCS
®Technology
Whether you are conducting customer
satisfaction surveys, polling for a political campaign,
making reminder calls,
recruiting for a CLT or collecting panelist information for your database, the
ARCS System is up to the task. Based on Windows NT, Microsoft Transactional
Services (MTS) and SQL Server, the ARCS system is engineered to be efficient
flexible and highly scalable
The
ARCS
Non-Stop Architecture allows you to add
or modify any study or questionnaire, or retrieve collected data at any time,
even while surveys are being conducted
The
ARCS Dual Mode
allows you to write one questionnaire and publish it on both the
IVR (telephone) system and the WEB. This gives your respondents a choice of how
they want to participate and saves you the expense of programming two
questionnaires and training your staff on two different systems.
ARCS Study Info is a web based real-time reporting
tool. It allows you to view key study counts, quotas and results of closed-end
questions. Administrators can provide clients with a user ID/password
combination that will restrict the client to specific studies.
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